Last Updated: 11th September 2024
Jambavanta Foundation (“we”, “our”, “us”) is committed to ensuring transparency and fairness in all our transactions. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be processed.
1. Donations
- All donations made to Jambavanta Foundation are non-refundable.
- Once a donation is processed, it cannot be canceled or refunded, except in cases of:
- Duplicate transaction.
- Technical error resulting in excess payment.
- Any refund requests in such cases must be sent to gaurav.tripathi@jambavantafoundation.org within 7 days of the transaction, along with transaction details.
- Approved refunds will be processed to the original payment method within 15-30 working days.
2. Merchandise Purchases
- Merchandise once sold will not be taken back or exchanged, except:
- If the product is damaged during transit.
- If the product delivered is incorrect compared to the order placed.
- In such cases, you must notify us at gaurav.tripathi@jambavantafoundation.org within 7 days of receiving the product.
- Replacement or refund will be initiated after verification, and refunds (if applicable) will be processed to the original payment method within 15-30 working days.
3. Event Registrations
- Registration fees for events are non-refundable once paid, except:
- If the event is canceled by Jambavanta Foundation.
- If the event is rescheduled and you cannot attend the new date.
- For cancellations initiated by us, the refund will be processed within 15-30 working days.
4. Transaction Failures
- If your payment is deducted from your account but the confirmation is not received due to technical reasons, please contact us at gaurav.tripathi@jambavantafoundation.org with proof of payment.
- Upon verification, the amount will be refunded or adjusted against future donations or purchases, as per your preference.
5. Processing Timelines
- All approved refunds will be processed to the original payment method only.
- Depending on your bank/payment provider, it may take additional time for the refund to reflect in your account.